FAQs

It is important to make sure there is a sufficiently large distance between the candles (at least 10 cm).

Always burn the candles in a suitable holder or on a heat-resistant coaster.

No, the label on the bottom of the candle does not need to be removed before using the candle.

It is not necessary to rotate the sticks. The quality of the sticks in our reed diffusers is so good that they distribute a lovely scent in your home for several weeks.

Candles burn less well when there is a draught. An air current can also arise where many people walk back and forth. When a candle burns in a draught, it may develop an unstable flame. In these cases we recommend not to use table candles, but to use our refills, for example.

No, we do not offer these.

Every day, we are constantly working to innovate and improve our products. Quality and safety are top priories for us.

In the unlikely event that our candles do not meet your expectations, we would kindly ask you to fill in the form on our contact page. Our consumer service department will then contact you as soon as possible.

We want you to enjoy our candles as much as possible. That is why we welcome your tips and suggestions.

You can use the contact form on our website to share your tips or suggestions with us. Our consumer service department will then contact you as soon as possible.

Our candles are available from various wholesalers throughout the UK.

If you are unable to find our candles or if you are looking for a specific candle, please contact our customer service department, who will be happy to help you.

We have a suitable candle for every occasion and for every location in every catering establishment. Our range is divided into scented and non-scented candles and candles for indoors and outdoors.

You can view our collections here.

It is very important that the holders are manufactured from non-flammable materials and that there is a sufficiently large distance (at least 10 cm) between the candles. For a tealight holder, it is important that the heat generated by the burning tea-warmer can escape. The holder should therefore not be closed.

Our accessories have been carefully designed to allow our candles to burn optimally and to comply with all safety regulations. Our accessories are available in different types, shapes and materials. You can view them here.

The best way to put out our candles is with a candle snuffer, which you should hold over the wick as far as the liquid wax. The wick then stops burning without an afterglow, it doesn’t break off, and it is covered with new candle wax for the next time you light the candle.

Never put out a candle with water!

All our candles display symbols to show you how to burn the candles safely. That way, you can get the most out of our candles.